A History of Great Service and Higher Standards
Our company was founded in 1980 with a mission to set higher standards in equipment maintenance and service industry. Our aim was to become a trusted partner for equipment manufacturing companies across a diverse set of industries. Since its inception, MCM has always stayed true to its mission helping a multitude of clients raise their service standards and streamline their equipment maintenance cost. Our sincere efforts and service excellence has helped MCM establish a reputation as a trusted and reliable leader in equipment maintenance & services.
The Story of Growth and Success
Over the past four decades, MCM has expanded its boundaries in order to extend its services to companies around the world. Today, we stand as one of the biggest service providers in this industry boasting a global outreach. Headquartered in San Antonio, Texas we manage over 1,700 service locations in North America, Canada, US territories, and 230+ International locations.
Our international service coverage area includes Europe (EMEA), Asia-Pacific (APAC), and Latin America (LAR). We have locations within 30 miles of most cities and 7,000+ Field Service Technicians set up in a Tier-based model.
“Service Is Our Business, Excellence Is Our Goal”
At MCM, all our efforts revolve around our definition of excellence. As a service provider, it is not just our own success that we seek, but also your satisfaction and growth. Our mission is to offer our clients the premium standard of quality, the highest level of support, and value that facilitate their growth.
Our mission statement drives our commitment, our efforts, and our practices as a service provider. We go out of our way to ensure client-centric approach and implement value for our partners, vendors, customers, employees, and technicians, creating a bigger and better difference.
The Tale of Expertise and Excellence
In order to deliver the quality we promise, MCM hires the most qualified, skilled, and experienced professionals. It is their expertise and experience that helps us maintain our competitiveness and yours. Our technicians hold various certifications, technical degrees, average 8+ years of experience, have current background checks, and our top-tier technicians have top-secret security clearance.
We have a huge team readily available to provide a plethora of services regarding OEM, proprietary equipment, and contract manufacturing in various industries including biometric, forensic, robotic, laser, medical, point-of-sale, printing and imaging devices, telecommunications, automatic teller machines, and customer service kiosks.
MCM is not just a service provider; we want to be your partner in success.