Organizations are always looking for ways to increase profitability – ideally by reducing costs without impacting the organization. Our depot repair services/maintenance service reduces costs without sacrificing quality. MCM depot repair drives profitability by automating the entire in-house repair process, from the creation of the Return Material Authorization (RMA) to billing and shipment of the repaired product back to the customer. Customers are able to minimize downtime with exchanges and loaners while products are being serviced. Your customer simply calls MCM Corporation and speaks to a support technician who is certified with your equipment. The support technician will provide answers to hardware, configuration, or operational associated questions. When it is necessary to return faulty equipment for repairs, the technician will provide a return authorization label with your company logo.
The MCM Difference
MCM Depot Maintenance Services provide an innovative alternative to on-site maintenance and allows your company to:
However, the most significant part of our service is how we take the burden off your shoulders by ensuring daily project monitoring. This is made possible through a knowledgeable team and high-end technology. Monitoring covers complete and dynamic data collection and oversight of the work in process, including quality assurance.
- Extend the life of equipment
- Lower maintenance costs
- Maintain a single point of contact for a variety of equipment from multiple manufacturers
MCM offers unparalleled support that you won’t find anywhere else. Our repair facilities have complete access to design, manufacturing, and customer engineering resources. Combining this with the use of sophisticated fixtures and test equipment, experienced technical staff, and our proven processes, allows us to guarantee that the repairs we make will restore your equipment to original performance standards. We provide a 90-day warranty on all of our repair work.